Tracking numbers are allocated to packages and usually appear on our website alongside your order details. However, it may take up to 48 hours before the package is registered in the carrier’s tracking system. Even though your package has been dispatched from our store and is on its way to you, the carrier might not provide any information about your package for up to 48 hours.
Finding the status of your order is straightforward.
Most items are In Stock and ready for dispatch. Occasionally, some items may be out of stock but remain available online. We strive to maintain accurate inventory and update it regularly. If the item you ordered happens to be out of stock, our customer service team will contact you for further instructions.
Most orders commence shipping as soon as your online purchase is finalized. Items are dispatched once they’re located in our store, your payment is processed, and the shipping address is verified. In-Stock items are dispatched within 1-2 full business days after order payment.
Please note that business days refer to Monday-Friday, excluding national holidays in Indonesia.
Shipping is complimentary on matalokal.com for all items, with delivery exclusively available within Indonesia. All our items are dispatched via local courier service JNE, and you’ll receive details for tracking your order in the Order Tracking Email once it’s dispatched. For further information, please refer to our FAQs.
If you still haven’t received an order acknowledgement email or cannot find your order summary, please reach out to our Customer Support team for assistance.
Order information and tracking can be accessed for all orders placed through Matalokal.com. Your order number will be included in the acknowledgment email sent to you after placing your order.
If you’re encountering issues placing an order, feel free to reach out to our Customer Support team for help with any technical problems you may be facing on our website.
Upon successful completion of your order, you’ll receive an order completion message and an order acknowledgement email. If you don’t receive the email, remember to check your junk or spam folder.
How to ensure your order has been successful?
If you still haven’t received an order acknowledgement email or cannot find your order summary, please reach out to our Customer Support team for assistance.
If your package is not collected on the scheduled day for any reason, please adhere to our standard return instructions and arrange for another pick-up at no extra cost. You can initiate a new return by clicking here. If this does not resolve your concern, kindly reach out to us through our Contact Us page.
It may require up to 5 working days for us to receive your return through the carrier.
No, we do not facilitate product exchanges. If you require a different size or color, you will need to return the item(s) and proceed with a new order. Once your return is received and processed at our warehouse, your refund will be issued.
Items must be returned in their original condition and packaging, including all attached original tags and labels, and handled with care. If the product’s value is diminished due to handling, we reserve the right to adjust the refund accordingly.
The Matalokal team will never solicit any of your payment-related information through email or phone. Such details are exclusively requested during online transactions on matalokal.com and should not be provided under any other circumstances.
No, Matalokal.com does not gather or retain your credit/debit card details or your net banking account information. Upon selecting an online payment method, you will be directed to our reliable payment gateway site for processing. Your card/account information is securely authorized by our trusted payment gateway provider and respective banks, with no data being transmitted back to us.
Rest assured, it is entirely safe and secure to shop on Matalokal.com! Our online payment system is seamlessly integrated with a reputable payment gateway technology solutions provider.
We provide various online payment options, such as:
Matalokal merupakan sebuah rumah untuk brand artisan Indonesia. Matalokal menyediakan sebuah ruang tempat khusus untuk produk lokal industri kreatif Indonesia, yang dimana para pelaku UMKM yang bergerak dibisnis produk lokal/artisan Indonesia, berkumpul pada suatu tempat.
+62852-8020-6600
M Bloc Space, Panglima Polim Street No. 37 1, RT. 1/RW. 1, Melawai, Kebayoran Baru, South Jakarta, DKI Jakarta - 12160
+62852-8020-6606
Lokananta Bloc, Ahmad Yani St. No. 379, Kerten, Laweyan, Surakarta, Central Java - 57143
+62819-3173-4384
Uma Seminyak, Kayu Cendana St. No. 1, Seminyak, Kuta Utara, Badung, Bali - 80361
© 2024 Matalokal Indonesia
© 2024 Matalokal Indonesia
